FAQ

I Haven’t Received my Order Confirmation?

Sometimes our emails may end up in your junk folder, keep an eye out incase they drop into there. If you haven’t received anything from us within 24 Hours of placing your order, get in touch with us and we can resolve any problems.

How can I pay?

You can pay using PayPal or with debit or credit card if you wish. All our transactions are completed through PayPal.

What do I need to bring with me?

Once you’ve purchased your E-Ticket, you’ll have the opportunity to download it. Bring this with you, along with ID for the corresponding people listed of the ticket.

Can I bring my own alcohol?

We are a licensed venue and do not allow alcohol to be brought onto the premises. Only alcohol purchased on the premises can be consumed.

I’m a smoker, is there a smoking area?

We have a roof terrace where you can smoke, with a heat lamp and dressing gowns for those cooler evenings. the only thing we ask is that you use the ashtrays.

Where can I park?

There are a number of public car parks nearby.

What happens when I get there?

Once you’re up the stairs we’ll scan your E-Tickt and check you in. We will give you a key for a locker should you need one and will buzz you into the locker room. Then go and discover – wander wherever you like!

I’m Epileptic, Are there Flashing Lights?

We have a Disco Light in our Cinema Room. If you are worried, contact us before your visit and we will try and accommodate your needs.

Do I need to bring my own condoms/lube?

You can bring your own if you want – but condoms and lube are freely available from the bar.

Is there anything that is not acceptable?

The only things that won’t be tolerated is violence / drugs or abusive behaviour.

I would like to return an item I’ve purchased from you?

We are unable to offer refunds on insertable / wearable items, but please contact us and we’ll be happy to help as best we can. With E-Tickets, please see the terms & conditions.

I still have questions, can I contact you?

Of course, just head over to the Contact page and you can email us from there or give us a call on 01793 433 326